Subject: Italian Language Test - Krishn Rajput
From: Krishn Rajput <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 6 Jun 2018 23:23:06 -0400

| | Foreign Language Screening Test

Name | Krishn Rajput
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | If I will be at place of pizza worker in this situation. First of all I apologize for my mistake to that man and promise that i am   reaching there in few minutes at any how by  bike . I will do quickly one thing that i will go back to take pizza for that man ,whose pizza I have delivered to wrong address . Having reached pizza hut , i will get pizza packed for him, afterwards i will deliver that pizza to that man . I said to him that i became too late and i am really sorry for  having you waited
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am krishn Rajput . I am twenty years. I am a graduate of dr bhim rav ambedkar (dbrau) university, Agra.Dbrau, where I earned a Bachelor of Science degree in computer science . It's my highest qualification .I Have also done B2 in italian language from italian embassy cultural centre, New Delhi . Where i get some certificates in italian language. Recently I have done advance diploma in italian from Jamia Millia Islamia,New Delhi In 2018.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | According to me ,the main difference between “good” customer service and “great” customer service is that, in the former, you are probably only hardly keeping your customers satisfied; while in the last, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | It makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence. My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal to personalize my behaviour with customers to maintain and create new relationships.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Last year same weather like summer and I was chilling out my days at home . Someone said to me why do you not go to somewhere for spending your days then I made a plan to go to Delhi and I started some preparations as how to I have to reach there and purchased some clothes. As you know that a person who is going first time to somewhere , how is he excited about visit. Next day I decided to go, first of all I took a taxi to reach station and the train ticket I didn't buy because I have already reserved a seat through my mobile. I asked about the train on inquiry , he replied me that train is fourty five minutes  delayed then I started waiting for my train . Finally I catched my train at 9:30 am , it took three hours to Delhi . I got off at platform at 12:30 and came outside the station,  here i also took a texi to visit Delhi. A visit to a historical city is always an exciting experience. I had one such experience during the last summer vacations, when I visited Delhi. It is a city of great historical importance of its own. Delhi is a historical city. It has been called by different names in different periods of time. On one hand there are Red Fort, Jama Masjid, Jantar Mantar, Qutub Minar, India Gate which narrate the glorious past of India; while Rashtrapati Bhawan, Lotus Temple, Parliament, to name a few, are the wonders of modern times.            First of all I visited the Red Fort first. The Red Fort is also known as Lal kila. It stands on the bank of river Yamuna. It was built by Shah Jehan in 1648. It is built using red stones. After that I visited Parliament, India Gate and Lotus Temple. You can't see all monuments of Delhi in one day that's  why I had to stay one more day. Next day i visited the Qutub Minar. It is one of the beautiful and perfect towers in the world. It has a blend of pink, red arid orange stone and many artistic carvings. It is a gem of architecture I liked it very much. Then i went to see the Iron Pillar of the Jamma Masjid. It is one of the biggest masjids in India. I also  visited jantar-mantar an old astrological lab. I was hungry since morning then I took a lot of food and took some rest for a while. By the evening, i had completed the tour of Delhi and decided to return back . I enjoyed my trip to the Delhi very much. It was really an unforgettable moment. In last I had come to my home at night by train.

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