Subject: Re: LSM Joining Case Test - abhishek singh
From: abhishek singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 6 Jun 2018 07:23:19 -0400

| | LSM Joining Case Test

Name | abhishek singh
E-mail | [email-masked]
Phone Number | (8218) 167959
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The main reason is to select the first blurb is that in the first one there is responsibility of CCE is shown the way he describe about the condition of booking tickets and asking user details with urge by sending there address to justify the delivery address of tickets and the way of satisfying the customer by telling him about the routine of event managers.And give him a surety of monitoring there order in a routine manner .In case if hotel address is not provided by the customer then it may be a wrong one bcz in this blurb CCE has already know about that he is asking for delivery of tickets to a new address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is -
1. The service provided by the CCE to the customer by showing urgency is a good service whereas to show some patience and provide them question less i.e customer has no doubt in future regarding that question is a great service.
2.When providing service to the customers first to understand the reason why he is asking a question and assume the prospects of solution with a desirable answer is called great service in one word difference between good and great is assuming the problem.
3.The customer friendly relation environment is really a great service but if we solve their problems with out showing some worries on behalf of a customer then it is may be a difference btw good and great service.
4.The basic thing is between good and great service to provide it we should understand the feeling and condition of customer if we understands it we will able to provide great service.

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