Subject: Re: LSM Joining Case Test - Adheesh Rawat
From: Adheesh Rawat <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 6 Jun 2018 07:16:21 -0400

| | LSM Joining Case Test

Name | Adheesh Rawat
E-mail | [email-masked]
Phone Number | (91) 9599443156
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected this blurb because it gives the customer the exact information as to what exactly has to be done in order to get the ticket at the new hotel address also the end part about informing someone at the hotel about the same makes it more sensible advice, although a little bit of empathy which is used in the beginning of blurb 3 would and the clarity of blurb 2.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing customer with what he/she has been promised, Great customer service starts when we are able to imagine about the customer's circumstance and condition and act accordingly to bring him the best experience that he can get.

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