Subject: French Language Test - THOM'S MAVULA
From: THOM'S MAVULA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 6 Jun 2018 04:43:08 -0400

| | Foreign Language Screening Test

Name | THOM'S MAVULA
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | i will ask the customer to give me once again his address. then i will call the deliver man to correct wrong address given before. i will follow carefully the deliver process until the end. and once it is done i will call back the customer to apologize for the delay.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am named Thom's mavula. i am a Congolese. i have completed my high school study in 2012 at Saint Raphael school. then i traveled to India to complete my graduation in electronics and communication in April 2013. i have professional experience. i have been working in RI solution as a technician, in tech crest information as a technical seller and in max hospital as a interpreter. i have also been a french teacher.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La difference entre un bon et un excellent service clientel est au niveau de la satisfaction du client. Avec un bon service clientel, le client est content des services rendu mais avec un excellent service clientel, le client est plusque content des services rendu.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Le travail demande une bonne comprehension de la langue francaise et comme j'ai deja eu a enseigner le francais et a le traduire a plusieurs reprise, donc j'ai pense pouvoir etre le candidat parfait. Avec ma maitrise du clavier, rediger un rapport ne sera pas un probleme. Tous cela permettra a resoudre rapidement les differents cas presente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J'ai ete en voyage a Chandigarh. Une tres belle cite tout en vert par rapport aux differents arbres longuant les avenues, d'ou son nom de " Green city " qui signfie la cite verte.
Le peuple y vivant mon chaleuresement accueilli. C'est une cite remplie des merveilleux sites touristiques que je conseillerai vivement a mes proches d'y faire un petit tour.

| |