Subject: Re: LSM Joining Case Test - Monisha Barua
From: Monisha Barua <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 6 Jun 2018 04:29:04 -0400

| | LSM Joining Case Test

Name | Monisha Barua
E-mail | [email-masked]
Phone Number | (91) 9873437732
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the customer is travelling for the event and wants the tickets to be delivered at his hotel. Looking at the current status of the order, the seller is yet to dispatch the tickets. However, by the time the shipment is scheduled the Customer will already be travelling, hence the customer needs to update his current address.
Blurb 4 also educates the customer regarding e-tickets along with the additional information that the customer needs to abide with to ensure delivery of tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

- Always open the call with a smile, the customer can hear it in your voice.
- Let the customer vent, the customer wants to be heard.
- Take ownership, make the customer believe that you will mine out the best solution possible.
- Apologize when required.
- Offer additional assistance.

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