Subject: Re: LSM Joining Case Test - Jude Tony
From: Jude Tony <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 5 Jun 2018 05:01:39 -0400

| | LSM Joining Case Test

Name | Jude Tony
E-mail | [email-masked]
Phone Number | (+91) 8800671409
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | This is the right response to the email because the person who wishes to attend the concert wants to be sure if he can receive the ticket in his hotel where he stays and the customer representative is closely monitoring the tickets to be sure they arrive at the correct location
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between a good and great customer service is depending on how well the customer representative is able to deliver or give reply or feedback to the queries and complaints of the customer. It's great if there is no longer doubt but clarity on the customers side and It's good if the customer has his issues fixed but has a little doubt on the issues regarding the problem at hand. When the customer can resolve problems on his/her own which may arise later, then we can say the customer service was great. When he needs to call back after a couple of weeks or days for a related issue then we can say the customer service was good but not great. A good customer service may have an average rating but great customer service has a 5 star rating.

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