Subject: Re: LSM Joining Case Test - Rishabh Sachan
From: Rishabh Sachan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 5 Jun 2018 04:19:42 -0400

| | LSM Joining Case Test

Name | Rishabh Sachan
E-mail | [email-masked]
Phone Number | (201301) 9540639033
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Here associate asked customer to provide the address of the hotel so that his/her ticket can be delivered to the exact address as customer will be travelling.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing the solution of the problem for which customer contacted.

Great customer service is taking extra effort by providing the exact solution as well as some information related to that problem or if we have some short link which we can provide so that customer doesn't have to contact again. It will make a good impression on customer. Also, it will help to reduce repeat contact rate.

| |

You can edit this submission and view all your submissions easily.