Subject: Update on pending tickets
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 4 Jun 2018 13:19:18 +0000

22772 - ask them to just wait a little longer as tracked courier mail can take up to 4 weeks and (rarely) a little longer if it is held up in their countries customs.

Ask them to wait another week

dee [6:44 PM]
ok
we shouldn't say anything about refund or replacement yet, should we?

chris [6:44 PM]
No
If they get pushy and insistent or angry then tell them we will of course replace it if it does not show up. But you do not want to say this too early in case they try to abuse this.

dee [6:46 PM]
Got it
regarding 22904, we tried to contact DHL Germany, they did not give out info saying they don't share info with third party. another time they said their systems are down so no luck there either

chris [6:47 PM]
That’s fine - just update the customer. Let her know we havent forgotten about her and we are still working on it.

dee [6:47 PM]
ok

chris [6:48 PM]
Same thing - she needs to wait a little longer

dee [6:48 PM]
alright