Subject: Re: LSM Joining Case Test - Adil Siddiqui
From: Adil Siddiqui <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Jun 2018 07:35:27 -0400

| | LSM Joining Case Test

Name | Adil Siddiqui
E-mail | [email-masked]
Phone Number | (91) 9451902980
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The second reply to the email is most suitable as this provides an exact timeframe under which the order is going to be delivered. Apart from that, this reply provides the customer the procedure through which he/she can track his/her order simultaneously, thereby making him/her more self reliant and updated through the order status. This process of Customer support is best according to me, as it equips them with more substance than a mere conversation. The very first line talks about assurance, which is the best part of this reply.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service means we provide the relevant support and information regarding the products we sell to our customers, but a great customer service is one, in which our customers feel home with us, which means they can talk to us their heart out, and apart from the business thing, a bond is connected between the customer and the service provider. One must go extra mile to provide that sort of experience, which in turn will make them brag about our services, thereby generating much more revenues.

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