Subject: Re: LSM Joining Case Test - Ankit Dixit
From: Ankit Dixit <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Jun 2018 05:32:35 -0400

| | LSM Joining Case Test

Name | Ankit Dixit
E-mail | [email-masked]
Phone Number | (91) 9810326496
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 1 would be the most appropriate as it shows that the cusomer care representative sympathised the cusomer/empathatic with the situation. Blurb 1 also shows the better way to make the customer aware of the exact procedure in a polite and easy language. Assurance to the customer regarding the follow-up for thier issue is also confimred which will provide a sort of satisfaction to the customer's mind. Also, the customer care representative has also asked the customer to cross check the complete delivery address by providing it in the reply to the customer. It shows the authenticity of the process while delivering the tickets in order to maintan the hastle free and timely delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service involves the clear undertanding of the customer's issue(s).
It also includes the patience (from the customer care executive) while listening to the customer. They shuld allow the customer to vent and most importantly, always be with the customer while listening to them. Sympathy and empathy both are required in order to provide a good customer service.

Bad Customer Service - It does involve an interuption by the customer care executive while customer is explaining their hardship(s).
We as a customer care representative should never interrupt the customers while they are venting out.
Bad customer service also takes place if we don't have the strong listening skills and due to this, we will not have clear understanding of the issue. Due to this, we cannot be consideed as a result oriented team. At times, it's reqired to put ourelves in customer's shoes as it will give an extra boost in order to give better service and one of the best possible resolutions.

| |

You can edit this submission and view all your submissions easily.