Subject: Re: LSM Joining Case Test - Ravi Singh
From: Ravi Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Jun 2018 05:08:50 -0400

| | LSM Joining Case Test

Name | Ravi Singh
E-mail | [email-masked]
Phone Number | (91) 9582771661
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Following are the reasons that explain why I selected blurb 2

1. Language of message is very simple and easy to understand
2. It's written on a very systematic way, so customer know what should he do step by step
3. It's look much professional as compare to other blurbs
4. It also gave the customer a second option to download online, which is most preferable and easy way on today

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. A good customer service is only looking to complete present order smoothly but a great customer service is focusing on making present customer as a lead for future purchase as well.
2. Good customer service is only focusing to deal as professionally with customer but a great customer service is also add on something that can build a relationship with the customer however, it should not exceed limit of official needs.
3. Good customer service would take every case as a duty but a great customer service took each case as responsibility
4. A great customer service is a add-on in a routine work that lead you ahead from your competitors

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