Subject: Re: LSM Joining Case Test - Sarthak Joshi
From: Sarthak Joshi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Jun 2018 04:52:26 -0400

| | LSM Joining Case Test

Name | Sarthak Joshi
E-mail | [email-masked]
Phone Number | (+91) 9899022410
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is correct according to me as details on every minute thing is provided accompanied by an instant e download option that keeps i really handy even in the case whe your ticket gets misplaced.
If i was the customer i would be satisfied by Blurb 2 as it has indirectly assured me that the provider is serious on delivering thetickets in time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer experience happens when:
1. You deliver what exactly the customer needs.
It can be a resolution or sometimes an assurance that the resolution will be done on time.
2. Being apologetic when you are not able to deliever according to the customers expectation.
3. Always follow the golden rule that the customer
is  always right ( even if sometimes he's not. )

| |

You can edit this submission and view all your submissions easily.