Subject: Re: LSM Joining Case Test - ABHISHEK KONDLE
From: ABHISHEK KONDLE <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Jun 2018 03:53:55 -0400

| | LSM Joining Case Test

Name | ABHISHEK KONDLE
E-mail | [email-masked]
Phone Number | (91) 8800156555
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 gives the correct answer to the customers query . customer's event is taking place in a week and she is travelling to the event in two days. she wants her tickets to the place where she is travelling . being a customer representative its our first priority to satisfy the customer's needs.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service according to me is, talking to the customer calmly and gently and solve his query. And on the other hand Great customer service is solving customer's query on priority basis and to satisfy all the needs or requirement of the customer. customer satisfaction would be the main goal of the customer representative.

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