Subject: Spanish Language Test - Valeria Julia Siostrzonek
From: Valeria Julia Siostrzonek <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Jun 2018 03:41:01 -0400

| | Foreign Language Screening Test

Name | Valeria Julia Siostrzonek
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I would deeply apologize for the inconvenience caused. Second I would tell him there has been a mistake related with his address and assure him it won't happen again. Third I would offer him a voucher with a discount or free pizza for the next time.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I was born and brought up in Argentina. My native language is Spanish, I have graduated from school in 2010 (natural science stream). I also have a 5th grade in English. My father is Marine and my mother is no more (she was a housewife).
I am a drummer, I play Japanese Drums, and taught it in the Dojo (institute) where I have learnt it. I have performed also.
I have worked in a Veterinary as an assistant and at the front desk dealing with the customers.
I came to India in 2014. I started working as a Spanish Teacher at Instituto Hispania. My job was to teach not only the language but its culture (to groups).

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La diferencia es la pasión y las ganas de crecer, de entender y saber diferenciar que cada cliente tiene necesidades diferentes, y saber ajustarse a cada situación dándoles una respuesta y solución satisfactoria.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Tengo experiencia en el area de ventas y manejo de clientes. Sé entender a las personas y sus necesidades y darles respuestas efectivas. También sé crear una necesidad en el cliente que lo lleve a comprar el producto promocionado.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Manali es una pintoresca colina entre las montañas en el norte de India, situada en Himachal Pradesh. Está a unos 600km aproximadamente de Delhi, la Capital de India. Es un lugar muy turístico en el cual se puede disfrutar en familia o con amigos. Hay varias actividades deportivas que se pueden disfrutar tanto como parapente, canotaje por el Río Beas, escalar, largas caminatas por los hermosos valles y en invierno esquiar en Rohtang Pass. Manali es el lugar ideal para estar en contacto directo con la naturaleza y conectarse con uno mismo.

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