Subject: Fwd: Spanish Language Test - sheetal pundora
From: Ashish Dabral <[email-masked]>
To: Virat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 4 Jun 2018 12:32:37 +0530 (IST)

FYI 

Regards, 
Ashish Dabral 

From: "sheetal pundora" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Neerja Singh" <[email-masked]> 
Sent: Monday, June 4, 2018 12:19:43 PM 
Subject: Spanish Language Test - sheetal pundora 

		Foreign Language Screening Test 	Name 	sheetal pundora 
Whats your first language 	Spanish 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first of all, i would apologize to the customer for the delay and assure him/her that i will help them in every way possible. secondly i would let them know that the mistake was made on our behalf regarding the wrong delivery address and would compensate for it in some way. either the pizza would be free of cost or would give them some complimentary treat with it. after making sure that the customer is satisfied, i would make sure the food is delivered to her as soon as possible without any further mistakes. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	my name is sheetal pundora and im from new delhi. i did my schooling from dps vasant kunj and pursued spanish hons from jawaharlal nehru university. further i pursued and masters in spanish language and latin american studies from JNU itself and my result is yet to be announced. professionally, im a fresher but i have interned many places like the embassy of Peru where i worked in the commercial office doing translations and research work. I have also interned at CATAINDIA, I have taught spanish to students during a summer camp organised by Monk-e-wise school. Also, i went for summer school to Universidad de Salamanca in 2017. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	la diferencia entre buen o mal servicio al cliente es solamente entre el actitud del representativo. si puede cuidar de los problemas y dudas del cliente, puede ofrecer servicios segun las necesidades de los clientes. el atributo mas importante para ser un buen representativo es tenga en cuenta las necesidades de los clientes y trabajar con eficiencia hacia los. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	despues de mi licenciatura en la lengua espanola yo pienso que tengo el conocimiento de la cultura y lengua que juega un papel integral para este rol de servicio al clientes. 
tambien yo creo que you puedo comprender las necesidades del los clientes sin algunos obstaculos en el conocimiento de la idioma. al fin, yo tengo la capcidad de hacer marketing y persuir los clientes. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	en el anopasada, he viajado a espana para hacer un curso de espanol de la universidad de salamanca durante 3 semanas. despues de mi curso, tambien he viajado a portugal solo. este viaje fue la mas favorita viaje de mi vida porque encontro much gente no solo de espana, pero, de varios paises. mi amiga arushi tambien me acompanada. salamanca es una ciudad en castille de leon y es muy pequena. la cosa que me gusta mas de salamanca es la gente. las persons son muy ayudables y amistosas. en mi clase fue 15 personas de diferentes naciones pero siento que fue como una familia. todos los dias hemos pasado mucho tiempo en los clubs para danzar y beber. en mi residencia, fue una chica de italia y convirtio en mi mejor amiga en 3 semanas. ella tambien viajado a purtugal conmingo y pasemos un tiempo feliz en los dos ciudades.