Subject: Re: LSM Joining Case Test - ASHWIN NAIR
From: ASHWIN NAIR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 4 Jun 2018 03:01:18 -0400

| | LSM Joining Case Test

Name | ASHWIN NAIR
E-mail | [email-masked]
Phone Number | (+91) 7042410545
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

the way it was answered in blurb1 was much nicer and it seemed they really wanted to help the customer.
They should also have mensioned the scenario where the prices will changed.
The address should be of the hotel where the ticket is to be sent.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is one in which the service provider just answers the query of the customer bluntly and not consered if the information provided was all that the customer was looking for. We can call a customer service great if it not only provide the required information but also should provide quality information like if there are other better options available. Service provider shoud seem like they NEED to help the customer i.e, they are ager o help and not just help because they are paid to do so. They service should also be available 24*7 and must be precise and accurate and should also mension if there are any unforeseen cercumstances.

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