Subject: Spanish Language Test - Abhishek Jain
From: Abhishek Jain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 2 Jun 2018 03:16:54 -0400

| | Foreign Language Screening Test

Name | Abhishek Jain
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly, i would present utmost apologies to the customer and then i request him to wait only for 15 minutes and i personally offer him some benefits attached to his order.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hello,I have done my schooling from VARDHMAN SHIKSHA MANDIR darya ganj and thereafter i decided to pursue BALLB from LLOYD LAW COLLEGE greater noida and in between my law course i have decided to learn spanish and have done upto B2 Level from INSTITUTO CERVANTES and INSTITUTO HISPANIA.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | para mi un servicio bueno es solucionar el problema de cliente pero un servicio estupendo es solucionar el problema de cliente con respeto .Hay que ser educado y amable cuando le soluciona un problema.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | yo creo que soy un mejor persona para este trabajo porque tengo las habilidades y pasion de trabajar con gente diferente.Yo puedo trabajar debajo presion y soy una persona amable,educado,optimista y para este puesto hay que ser muy tranquilo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

hola! todos quiero decir sobre mi ciudad de mumbai.MUMBAI tiene mas de 20 millon de populacion.Hay muchos monumentos y lugares que puede visistar en mumbai.Mumbai es el capitol de Maharastra y este en suroeste de la india.El mes pasado He visitado a mumbai en mayo de 2018 y hacia mucho calor alli.he visitado a gateway de la india,sealink y muchos otros lugares.Tambien he ido ala playa con mis amigos.En mumbai vive muchos actores de bollywood.yo he comido muchos platos tipicos de mumbai como pavbhaji,bhelpuri y la verdad es que me encanta.Es verdad que la ciudad es muy caro pero hay muchas cosas que alguien puede hacer alli.Cerca de mumbai hay GOA que es un ciudad de playas.deberias visitar a mumbai.
muchas gracias
ABHISHEK

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