Subject: Re: LSM Joining Case Test - Hemant Chahar
From: Hemant Chahar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 1 Jun 2018 07:34:17 -0400

| | LSM Joining Case Test

Name | Hemant Chahar
E-mail | [email-masked]
Phone Number | (91) 8505864285
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | CSR understands the concern of the customer, explains the appropriate reason for delay, assured customer that he does not need to worry as 'we are here to help him'.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customers may forget the good customer service but they will always remember the great customer service. Great customer service is doing something extra than what we are supposed to do as a CSR. Great customer service means making extra efforts and getting extraordinary results. It simply means helping a customer going beyond the limits and giving him an unforgettable experience.

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