Subject: Re: LSM Joining Case Test - Chandan Kumar
From: Chandan Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 1 Jun 2018 05:31:32 -0400

| | LSM Joining Case Test

Name | Chandan  Kumar
E-mail | [email-masked]
Phone Number | (91) 9718363036
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 2, so that we could do up selling of instant download e-tickets service. Using this option customer can get soft copy of e-tickets without any hassle. We will also delivered their ticket to their hotel address. We will give them tracking number as well so that they could track the ticket easily.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we will deliver the same service which is asking by customer then it will be good customer service, but instead of that will help them to resolve their query and will also appreciate to customer and will also do followup till completion of event and after completion of event we will again do follow up regarding feedback and their enjoyment, we will look for word "Great Customer Service " by customer's voice, then we can say it is great customer service.

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