Subject: Re: LSM Joining Case Test - Praveen Paul
From: Praveen Paul <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 1 Jun 2018 02:24:34 -0400

| | LSM Joining Case Test

Name | Praveen Paul
E-mail | [email-masked]
Phone Number | (91) 8527568826
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | He acknowledge the customer saying that he is happy to say that seller has confirmed his tickets. he build a trust ,and verified all the details, he gave the tracking ID hence this made a strong bond , and he ended the call nicely.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

great customer service is opening call nicely creating a strong bond with customer and resolving all the customer queries and problems and by appreciating the customer and verifying all the details correctly and giving first call resolution.

good customer service rep opens the call nicely and verify all the details correctly and ends the call but dont gives first call resolution and the customer calls for the same reason within a weeks time.

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