Subject: Re: LSM Joining Case Test - Mayur Pandey
From: Mayur Pandey <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 30 May 2018 06:27:28 -0400

| | LSM Joining Case Test

Name | Mayur Pandey
E-mail | [email-masked]
Phone Number | (+91) 9716014066
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

While assistng customer the most important thing, that we look after our customer what exactly customer required. By looking after this we can keep the customer with us for long time. As customer mentioned that she will be travelling, so its important that we need to deliver the tickets a Hotel. Because this is something that the customer is looking for.
Customer satisfaction is something on which company is rely on, and this is more important if you ae looking forward to sustain customer with us.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is something, where we can provide the service at instant but if I'll talk about great customer service that is something needs to be managed afterwards.
Example : If customer is complaining, giving any suggestion and having trouble while accessing his/her order, its important that we should look from the customer prospective and helped him/her in the best possible way.

If customer is complaining as well, we need to appreciate that atleast he/sh has given us a chance to serve. So that we can improve the quality of service that customer is looking for.

We need to make sure about and think as customer prespective and deliver the best services and listen to the customer requirement first, then only we can ensure that we are delivering a geat customer service.

Not just when customer is buying or opting for the service, then only we need to serve him as well as when customer is not satisfied with services and looking for refund or cancellation, we need to show our best customer service over there. So that just by providing our service, customer will understand how he/she is for the company. And we always ready to bear that customer, treat equally while cancelling as we were treating while registering that customer.

This all make a great customer service experience for our customer.

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