Subject: Re: LSM Joining Case Test - Harish Prajapati
From: Harish Prajapati <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 30 May 2018 05:15:38 -0400

| | LSM Joining Case Test

Name | Harish Prajapati
E-mail | [email-masked]
Phone Number | (+91) 9953843251
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this blurb the the customer is getting the appropriate answer to his query, which is also neccessary to avoid the misguidance of the customer. And have also mentioned the neccessary steps regarding his purchase and delivery of the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, a good customer service is by which a customer gets a satisfactory resolution regarding his/her query. Where a great customer service can be not only providing the resolution but also to ensure the further assistance which may arise in future for the customer, as per customer's current issue. That should be considered by an executive while providing the resolution.

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