Subject: Re: LSM Joining Case Test - Prithvi Banerjee
From: Prithvi Banerjee <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 30 May 2018 05:07:31 -0400

| | LSM Joining Case Test

Name | Prithvi Banerjee
E-mail | [email-masked]
Phone Number | (91) 9650839952
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Would Select blurb 4 as it has detailed information on the viagogo website and also the provided link which makes it easy for the customer to navigate and update the new address as per requirement as she mentioned she will be travelling in the next 2 days and would not be at the home address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service can be considered as the basic customer support after sales answering customers queries and providing resolutions which may be considered satisfactory.
Great Customer service is providing the customer the extra information identifying the exact needs of the customer and also helping with the other minor support which the customer may not mention but may need at the point of any event or occasion of availing the services generating an x-factor for which the customer might recommend the services to to others.

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