Subject: Re: LSM Joining Case Test - Prashant Gupta
From: Prashant Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 29 May 2018 05:47:14 -0400

| | LSM Joining Case Test

Name | Prashant Gupta
E-mail | [email-masked]
Phone Number | (0120) 9711306442
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | for customer it will be easier to get the ticket online . so even though if she is travelling ,she can get the ticket . and also got the all information of getting tickets on time .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

when agent is giving only required information to the customer for which he/she calls, that is good customer service . however after givinng the solution of customer query if agent is giving some additional information to customer that can help customer in future ,that is great customer service . great customer service also has proper greeting , active listening and one call resolution.

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