Subject: Re: LSM Joining Case Test - divyanshu dwivedi
From: divyanshu dwivedi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 29 May 2018 04:41:17 -0400

| | LSM Joining Case Test

Name | divyanshu  dwivedi
E-mail | [email-masked]
Phone Number | (91) 7355100293
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | because here executive is understanding situation personally that there are very few chances to get tickets in two days so he is directly delivering it to the destination and also helping customer by cordinating with ticket seller and executive is trying to make him belif that we are doing for you and you will geti soon i.e. optimistic reson which make seller feel comfortable

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service is when an executive is performing his duty and guides only the necessary things but not ensuring him personally
but a great customer service is when an executive gets connected with the problem of customer and relates his problem personally and tries the best to his extent to solve it.

| |

You can edit this submission and view all your submissions easily.