Subject: Re: LSM Joining Case Test - Nizamuddin Khan
From: Nizamuddin Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 29 May 2018 04:35:04 -0400

| | LSM Joining Case Test

Name | Nizamuddin Khan
E-mail | [email-masked]
Phone Number | (91) 7379198382
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 addressed the customer needs. The customer is traveling to the event in advance, hence delivery address is required and in this blurb the customer is advised to download e-tickets and wit the tracking system of the order. The customer is also assured that our customer service team is closely monitoring the order.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is now common and all companies are taking steps to satisfy their customer keeping cost in mind, however a great customer service is to delight a customer. To delight a customer we need to ensure that the customer's issue/order is resolved/fulfilled within action time. We have made the customer's journey easy by sending updates/information related order/complaints. All interactions should be friendly and easy to reach and we should take the ownership for resolution.

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