Subject: Re: LSM Joining Case Test - Kashif Iqbal
From: Kashif Iqbal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 29 May 2018 03:36:20 -0400

| | LSM Joining Case Test

Name | Kashif Iqbal
E-mail | [email-masked]
Phone Number | (+91) 8744942356
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because in this section there is a good communication between the executive and the customer that's why choose this section the executive greeting a good welcome call to the customer and also recheck all the information of customer which is provided by the customer earlier and also ending of this conversation very good because executive ending with the good ending call in my sense it is very good because executive recheck all the information and also guide the customer with a good point of attitude so this is perfect for me.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If services is provided very quickly before the time is a great customer services and all executive co-operate with them are called great customers services and in good customer services one the conversation between the executive and customers not going well then i think it is a good customer services.

If the customer satisfy with you and he again take business with us that is called great customer services and if the customer only take once a services but further it need to convince them that is called a good services.
If the customer complaining about some problem during the services and the executive not explain the think clearly that's is called a good customer services but if executive explain the think more clearly and the customer satisfy with it that's called a good services.

If the customer there is no trouble for doing a services again and customer think we are doing a great job that's is called a great customer services. and on the other hand only customer satisfy with the services that's called a good services.
if the customer need approach again for doing again to take our services that's called a good services and on the other hand customer willing to take further services are called a great services.

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