Subject: Re: LSM Joining Case Test - shivam singh
From: shivam singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 29 May 2018 02:59:17 -0400

| | LSM Joining Case Test

Name | shivam singh
E-mail | [email-masked]
Phone Number | (91) 8750605083
Which blurb would you select? | Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i think this very suitable email reply as a customer support executive.We can't show sympthy to our customers. We can assure him/her whatever is given TAT for the same. In blurb3 it is said that we can understand the situtation and we will try our best to get it done.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The one must be patient enough to understand that what the customer is looking for?

Be a good listener

If you are not sure about the product or anything talk to your seniors before making any decision.

Reply in a empatic manner.

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