Subject: Re: LSM Joining Case Test - SAURAV YADAV
From: SAURAV YADAV <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 28 May 2018 04:03:19 -0400

| | LSM Joining Case Test

Name | SAURAV YADAV
E-mail | [email-masked]
Phone Number | (91) 9717227461
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As you know , our first and foremost priority is customer satisfaction, so I feel this blurb satisfy this condition very well. And its our duty to deliver the right services at the right time to the customer, so he feel satisfied and contact us again and again to get benefited by our excellence services. I know sometimes obstacles occur, but its our duty to tackle them and deliver the efficient results or convey the right information to our customers.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when we listen to the needs, questions and complaints of the customers
meticulously and try to find a solution effectively and deliver or convey it to the customer appropriately or accurately.
Great customer service is one when we analyse the root cause of customer complaints, questions or grief as a team and we pooled our knowledge and try to find solution of his/her problem and deliver the accurate information efficiently. Because to provide excellent or great customer service we should work as a team or collaboratively.

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