Subject: Re: LSM Joining Case Test - Merveil Ntambwe Ngongo
From: Merveil Ntambwe Ngongo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 28 May 2018 03:17:31 -0400

| | LSM Joining Case Test

Name | Merveil  Ntambwe Ngongo
E-mail | [email-masked]
Phone Number | (+91) 9910791739
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I select the blurb 2 because : the costumer is asking when is going to receive the ticket for lady Gaga and plus is informing the company that the event is taking place in a week , but he is traveling in two days for the event (the costumer is looking for a certain confirmation either his ticket can be deliver at any other address then the resident one), reason being why she asked if it can be deliver at the hotel.
The person who has respond to her query in the blurb two(2) has provide correct information regarding the costumer is query:-E ticket information is really relevant for the costumer since she is traveling in two days advance and worried about where she receive her ticket (e-ticket can be printed anywhere and any time), plus he confirm for the ticket also to be deliver to a physical address and here the costumer has both valid and best option of having the ticket on time without any inconvenience and since we all are in digital world now (the costumer will gladly appreciate the company for the e-ticket option).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Referring to the previous question of a costumer asking ticket availability as per how she can receive the ticket , because she is traveling i two days advance ; there 5 sections answering that question ,but I can say the section 2 or blurb 2 is a great costumer service (here is why : they offered to the costumer with multiple option which just meet the costumer's requirement, where else other section such as blurb one are good costumer service which present their available options without any cop up with the costumer requirement.
a great costumer service always adjust itself with technology and changes in the market place,but a good one is mostly costant.

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