Subject: Re: LSM Joining Case Test - Aarti Singh
From: Aarti Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 28 May 2018 02:33:40 -0400

| | LSM Joining Case Test

Name | Aarti Singh
E-mail | [email-masked]
Phone Number | (91) 9958343060
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As we can see that the lady was very much anxious and curious to attend the Lay Gaga show. She wants to receive tickets as soon as possible.

In blurb2, the representative clearly mentioned that she may expect to receive tickets within a week and also she may receive electronic generated ticket on email. That will make her quite easier to get access the ticket and get printout of the same. Because while sending physically via courier will be little worried if she did ot receivd the same on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service is the most appreciable and remarkable job I can say. Being customer service represenative my first priority is to make customer satisfy and happy.

Well each customer represenatative endugle in delivering the good services to the customer and makes them happy. If the customer is very much satisfied and convinced with the service, this only markes the line between a good and great customer service.

More the customer is satisfied the great is the customer service.

Great customer service deals with the fast and immeadiate action on the tickets that are open with the customers. While good customer service provider will also take acions and may deliver the best to the customers in a effecient way and covienientely.

Being making customer feel comfortable by ensuring him/her that her query/complaints will be solved regressively should be top most priority of the great customer service provider.

If the service is fast and efficient its leads to great customer service.

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