Subject: Re: LSM Joining Case Test - Afshan Choudhary
From: Afshan Choudhary <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 28 May 2018 02:32:50 -0400

| | LSM Joining Case Test

Name | Afshan Choudhary
E-mail | [email-masked]
Phone Number | (+91) 9958556563
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected this blurb the blurb number 4 because it is appropriate according to me because its included all the details which i need to tell to our customer to making him sure that he will track and get his all updates via given email address by him and can receive the order on the updated address.. Although there was also an important thing and information in the blurb that if he wants to update his current hotel address online so he can update it via the link which was shared to him in the blurb.... The thing which i need to edit in the selected blurb that, i should inform him the details about the address, what he need to share with us... like the hotel name (where he is staying.), contact person name (if he will not be available to receive the order..), his present contact number (to make the seller easy to get connect with him)....and make him aware again that make sure the person who will going to receive the courier is aware about the courier and that someone will be there surely to receive and sign for the courier...and say thanks to him for using our best services and make him sure that he is getting our best services....

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me the difference between good and great customer service is below:
there is not the major difference but still both the services holding the difference at a minor stage.
1. the good customer service is need to answer our customer on time and the great customer service is to answer our customer on an appropriate time when they need our help.
2. the good customer service is need to satisfy our customer query and the in the great customer service we are as customer care executive worked to get our customer full satisfied whatever they need to know we will answer them back with an fully satisfying answer.
3. in good customer service CSE worked to answer the customer with his query to make him sure that this query will be resolved shortly and in the great customer service CSE worked to resolve the issue on time as well as make the customer sure that he won't face this problem again and if he it happens again he will come back to them and will get the proper resolution.
4. in the good customer service the service vision is to make our company good and better in front of the market or customer but in great customer the service vision is not only to make the company outlook good but its vision is to make the company outlook far better than others. its is providing a comparison indirectly.

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