Subject: Re: LSM Joining Case Test - ankur Kumar
From: ankur Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 28 May 2018 02:08:03 -0400

| | LSM Joining Case Test

Name | ankur Kumar
E-mail | [email-masked]
Phone Number | (012) 8826631177
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per the query it seems that the 2nd Blurd is most appropriate. as the concert is going to be held in couple of days. and the customer is eager to join the concert. in this an advice is being given to the customer that if he will not receive the ticket within one or two days. he can download the tickets online.

also he is asked to update his address where someone can signa and receive the courier and receive the tickets. so that he can attend the concert of lady gaga.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In my views their is little bit difference between good customer Services and great services.

good services are those where all the need are fulfilled and provide full support to satisfying his need.

but great services are those where we need to ask the field or  criteria in which we want to know what exactly he wants to understand after that we have to satisfy or fulfill his need. and we have to follow up for the same. in future also and must be able to get his feedback.

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