Subject: Re: LSM Joining Case Test - SUMER JAIN
From: SUMER JAIN <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 26 May 2018 03:17:50 -0400

| | LSM Joining Case Test

Name | SUMER JAIN
E-mail | [email-masked]
Phone Number | (91) 9716473992
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected blurb 4 due to following reasons :

1. The customer will get  tickets at his/her door   step.

2. He /she only needs to update hi/her address online using that linc, this will be fast easy.

3.Even it dosent matter whether that particular address is his home address, hotel address or any other address.

4. Even he/she can also inform anyone to collect his/her tickets on his behalf.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. If we talk about good customer service it means doing our job and meeting customer expectations, if we talk about great customer service it means loving our job and exceeding customer expectations.

2. If we go for good customer service we only
thinks about customer satisfaction, if we go for great customer service we think not only about customer satisfaction but also about customer loyality.

3. Good customer service is basically a former thing, but great customer satisfaction is latter thing.

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