Subject: Re: LSM Joining Case Test - Dwaipayan Chakraborty
From: Dwaipayan Chakraborty <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 25 May 2018 05:09:33 -0400

| | LSM Joining Case Test

Name | Dwaipayan Chakraborty
E-mail | [email-masked]
Phone Number | (91) 7252026553
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to my knowledge, Blurb 4 will be the correct answer, because customer care executive has taken the address from customer where he/she needs the ticket should be delivered.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer care executive is providing the correct information to the customer, but customer is not much satisfied with that, but yes.. he/she is okay with the reply that will be called as good customer service.. and apart from this, If the customer is highly satisfied by the reply of the executive and customer also want to thank the executive, that will be called as a great customer service.

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