Subject: Re: LSM Joining Case Test - sahil gakhar
From: sahil gakhar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 25 May 2018 04:40:01 -0400

| | LSM Joining Case Test

Name | sahil gakhar
E-mail | [email-masked]
Phone Number | (+91) 7082719737
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I think blurb 4 is perfect for this scenario because it covers all the aspects of this query. Client is basically looking to get his tickets delivered to his hotel and in this blurb customer executive has mentioned that tickets can be delivered to hotel or any other desired address. Customer executive has also ensured that once the seller receives the tickets, they will be shipped via track and traceable postal services. Also customer executive has mentioned that someone else can pick tickets on his behalf. To amend this blurb i can add that customer executive should have wished him joyful time at lady gaga concert, rest everything seems fine with this blurb. If you ask me what would be the second best blurb after this blurb then I would say blurb 1 because customer executive has wished him nice time at concert and also he has made sure that client should not worry and they are closely following up his case.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that service in which customer executive solves the query in a efficient way and client is happy at the end of day but for great customer service executive has to go that extra mile and he has to feel and put himself in client's situation. One has to understand what the client is going through in difficult and stressful situations. By providing great customer service executive can bring laurels to his company's reputation and it will benefit him and his company in the long run.

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