Subject: Re: LSM Joining Case Test - Manmeet Singh
From: Deeksha Dadu <[email-masked]>
To: Kapish Tiwari <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Meenakshi Pandita (HR-LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 24 May 2018 12:52:59 +0000

Send for interview

From: Manmeet Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 24 May 2018 at 6:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Manmeet Singh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Manmeet Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8588879378
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have selected Blurb-4 because in this section customer has direct link to download the E-ticket for faster response, and we have also informed about the address change information.

However the formation of the email is not so professional as compare to Blurb -1.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me the difference between good and great customer service:-

Great Service :- is to achieve customer 100% satisfaction with 100% complaint/concern resolution with good report building and empathy if needed.

Good Customer Service:- is completed when cstomer calls in and ask for few queries or any concerns and get proper assistance on the matter.

Great customer service can be achieved by getting customer satisfaction and resolving customer problem quickly to ave customer and process time.

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