Subject: French Language Test - barbara sangasam
From: barbara sangasam <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 24 May 2018 06:02:16 -0400

| | Foreign Language Screening Test

Name | barbara sangasam
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first thing i will do is to say sorry to customer and to make is mind down. then i will tell me him to confirm me is adresse again i will do fast to the make order ready  for him to delivers it on time.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | i am barbara osil  sangasam i am 25 age. i am not married. no child. i have finish my 12 class, i have a  degree in information technologie, i have a diploma in hotel management. i was working in airtel/congo in my country as a customer care. i work also in the minister of sport like a hottest.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | un bon service client c est quand les employees sont capable de fournir des réponses intelligentes  enthousiastes dans le but de rendre le client heureux cependant qu un excelent service clientele est non seulement de rendre les clients heureux mais aussi de le fidéliser pour des annees avenir
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | faire un choix sur moi comme candidate est une bonne chose car, j ai  une experience de deux ans au services clients comme mon CV l indique. je parles couramment le français. l  anglais est comme ma deuxième langue. je m adaptes facilement dans le nouvel environment . ma disponibilités mon courage je suis très motive et je ne comptes pas mes heurs de travail quand je suis plonge dans mon  boulot.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | j ai voyage  dans plu sieur ville de mon pays qui est la republique démocratique du Congo comme lubumbashi, kolwesi, likasi, bandundu ville kinshasa, matadi, aussi en inde comme a Agra, Jaipur Bangalore je decouvert plusieurs culture plusieurs façon de chacun de vivre j ai appris beaucoup des choses de la mentalité de gens je m adapte facilement dans les environnement.

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