Subject: Re: LSM Joining Case Test - Sushmita Shanker
From: Sushmita Shanker <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 24 May 2018 04:03:45 -0400

| | LSM Joining Case Test

Name | Sushmita Shanker
E-mail | [email-masked]
Phone Number | (+91) 8377926079
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Here I would suggest Blurb 1 would be the apt one for this client's concern. Because in this we have not clearly denied the scenario we could face but we have given him assurance that we will try to deliver his tickets as per his requirement.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer satisfaction is something where customer is happy with the given resolution for the existing concern.

Great customer service forces customer to take future services with the same company as he had a great customer experience in the past.

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