Subject: Re: LSM Joining Case Test - Rahul Jain
From: Deeksha Dadu <[email-masked]>
To: Kapish Tiwari <[email-masked]>, Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 24 May 2018 07:39:51 +0000

Way below average. Take saurabh’s opinion.

From: Rahul Jain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 24 May 2018 at 1:05 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "Meenakshi Pandita (HR-LSM)" <[email-masked]<mailto:[email-masked]>>, Office <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Rahul Jain

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Rahul Jain
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9871675482
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Customer is concerned about the delivery time of tickets. customer seems to be in hurry. so this blurb correctly addressing the issue of the customer. I will like to add some information from the blurb 1 like mentioned the address so that customer just has to say yes or no rather than typing the full address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service only satisfying the customer needs. But great customer service takes care of everything from customer satisfaction to quick and timely response and going extra miles to make customer happy. So that customer will not only stay with us for long time but also recommend our service to others.

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