Subject: Re: LSM Joining Case Test - Swati Sharma
From: Swati Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 23 May 2018 05:57:26 -0400

| | LSM Joining Case Test

Name | Swati Sharma
E-mail | [email-masked]
Phone Number | (91) 9891290395
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Among all Blurb I would select Blurb 2 because a buyer,who is requesting for the tickets ,he will be receiving his tickets including e-tickets,if he purchased instant download e-tickets then he will be able to print the tickets immediately through online and can track the status of his order and also can be able to update his travel address and expected departure date so the tickets are shipped at the right place.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great customer service is that good customer service means when we answer all queries of the customer and provide the exact solution of the query to the customer then it is a good customer service on the other hand great customer service is providing the exact solution of the query to the customer as well as giving extra valuable information to the customer that might help him in his future actions like at the when we will be receiving calls from him.

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