Subject: Re: LSM Joining Case Test - SURYA PRAKASH
From: SURYA PRAKASH <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 23 May 2018 05:48:21 -0400

| | LSM Joining Case Test

Name | SURYA PRAKASH
E-mail | [email-masked]
Phone Number | (91) 7991151592
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I will choose blurb 4 because customer didn't received her ticket & she is arriving the place earlier & we have to send it on right place
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | First of all a great customer service listen the customer concern quietly and after that he/she should resolve his concern very wisely.We had to be very specific about the part "what he/she want"?.A good customer service is good speaker but the great customer service should be a great listener.

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