Subject: Re: LSM Joining Case Test - Nidhi Soni
From: Nidhi Soni <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 23 May 2018 05:15:58 -0400

| | LSM Joining Case Test

Name | Nidhi Soni
E-mail | [email-masked]
Phone Number | (0120) 8860639017
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choose 4th blurb because customer said that he is travelling and wants tickets to be delivered at the hotel address, so according to me as per the customer service we also need some info fro customer about his current address where he wants the delivery of the tickets and also we need to assure him about details.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is that if we are just resolving the customer query by giving him resolution..So if we will resolve the customer query with customer experience like mandatory info link sharing that is great customer service..

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