Subject: Re: LSM Joining Case Test - nida khan
From: nida khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 23 May 2018 04:48:25 -0400

| | LSM Joining Case Test

Name | nida khan
E-mail | [email-masked]
Phone Number | (110025) 9873503723
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb-2, I will select the option because customer is travelling and wanted to get the ticket deliver at his hotel, in blurb-2 all the criteria has been mention and the E-ticket will be sent to the customer of the Lady Gaga event.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing "good" customer service and delivering "great" customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied-you are also keeping them loyal! This is a very important distinction-and one that many services providers do not always "get".
The companies that are generally acknowledgement to be providers of "great", rather than merely "good" service are those that typically go to the extra miles in the way they treat their customers.
Real time resolution given to the customer with the correct information save time of customer.

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