Subject: Re: LSM Joining Case Test - Mohammad Qamar
From: Mohammad Qamar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 22 May 2018 06:14:31 -0400

| | LSM Joining Case Test

Name | Mohammad Qamar
E-mail | [email-masked]
Phone Number | (91) 9911441954
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As customer has contacted us that the event is taking place in a week and he will be travelling in two days for the event, this blurb provides the very specific information to the customer.

In this blurb, we have informed the customer that the event organizers typically issue the tickets very close to the date of the event. However, we have also informed the customer that he can print the tickets immediately if he purchased instant download tickets.

And we have also ensured him to ship the tickets at right place if he provide us the departure date and travel address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

It is our duty as a customer representative to serve our customer in a best possible manner.
We must have politeness in our words while handling customer. If we are rude even we are providing the best resolution to the customer, it cannot be a great customer service.
Good customer service is to hear the customer's query and provide him the resolution as per the policy whether it is in his favor or in against while the great customer service is to understand the  customer's query and make him aware about the policy and to provide the him the best possible resolution accordingly.

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