Subject: Re: LSM Joining Case Test - REETIKA MISHRA
From: REETIKA MISHRA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 22 May 2018 06:10:30 -0400

| | LSM Joining Case Test

Name | REETIKA MISHRA
E-mail | [email-masked]
Phone Number | (91) 9540893531
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Accoding to me the blurb 1 is the correct one because agent shows the personel connection with user and then try to resolve her issue and in the custmer service i think the most important point is first gain the user confidence and then try to resolve the issue.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If I am talking about good cutomer service then under this we only try to resolve the user issue and under great customer service we try to gain the user confidence and then try to resolve the issue because we dont loose the customer anymore.

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