Subject: Re: LSM Joining Case Test - JATIN kumar
From: JATIN kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 22 May 2018 01:49:33 -0400

| | LSM Joining Case Test

Name | JATIN kumar
E-mail | [email-masked]
Phone Number | (91) 7906751072
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As mentioned above , first the reason for the delay is clearly mentioned. Moreover all the ways in which a successful delivery can be confirmed are presented as in points so that each detail is clearly understood by the customer ; Hence he/she can go through all the details once again in order to recheck if he/she provided the correct information or not.
As the customer mentioned in his/her query that he/she will be travelling in the coming week ; in that case , customer have been asked to provide the travel address and the departure date.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The 'customer service' as the name clearly mention that its a service  which is for the soul purpose for the customer related query.
so it is their duty to fully satisfy the related customers not by just taking actions to their query but also clearing all the doubts in order to maintain their trust on the organization. This is a major difference between a good and a great customer service.

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