Subject: Re: LSM Joining Case Test - Dimple Gupta
From: Dimple Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 21 May 2018 07:03:07 -0400

| | LSM Joining Case Test

Name | Dimple Gupta
E-mail | [email-masked]
Phone Number | (91) 9953124953
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | i would select blurb 1 .i would like to add an apology statement because customer already booked ticket and not received.he/she is irate.on this blurb customer care executive provided all the necessary details which customer is asking for like tracking details delivery status.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when we provide exact and correct information to the customer in an very polite manner and customer is very happy.

Great customer service is when we can handle a very irate customer and later customer gives us feedback that your Representative is very polite and that case or call will be consider as WOW call.

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