Subject: Re: LSM Joining Case Test - kusum kishore
From: kusum kishore <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 21 May 2018 06:36:16 -0400

| | LSM Joining Case Test

Name | kusum kishore
E-mail | [email-masked]
Phone Number | (91`) 995336165
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 - is appropriate response as customer is requesting to deliver the ticket at the hotel,or we can give him a link to access ticket online so that he can also take out a print without any hassle.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service - is when customer place an order so we make sure to deliver on time, and make proper customer details.

Great Customer Service - mean to keep eyeing on order till the time order get delivered, and inform customer through email or SMS about packing, shipping and date of delivery and make sure call on the date of delivery to remind them.
ask a proper feedback or any scope of improvement.wish them on festival, birthday, anniversary that would make customer special.

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