Subject: French Language Test - stephane kuvola
From: stephane kuvola <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 21 May 2018 05:48:07 -0400

| | Foreign Language Screening Test

Name | stephane kuvola
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

first i will tell the customer to be patient for first i need to tell him
first to be patient i will ask him to stay in ligne because if the client hung up my feedback will be bad. and i will send an message to delivered guy to go the real adresse of the client . i will give client some discount regarding this order because in my situation the customer is angry.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

my name is stephane kuvola i'm form dr congo , i live in india since 2011. i study in galgotias university my course was B.Tech (Ece) Form 2011 to 2015. I gratuated in June 2015 my cgpa was 6.7 after my graduation i work in traveling ehome in sector 2 Noida the job was to call the client to ask them if they have free place for our client .

And My last was from may 2017 to 2018 May. the company call safta Group i was business analyst my job was to client i mean every embassy and High commission to ask them if the diplomate want house to any place in delhi,  and Also to ask them if they need any business form India and Their country.  Also My job was also to sent email to the embassy and high commission ,

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | the difference between the good customer and the great customer the good customer primo the good customer is the guy who receive the call form the customer to ask him about any issue  and the great customer is the guy who detected and call the client for tell him regarding this order .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

- J'ai l'experience
- J'aime travailler en équipe
- Je pourrai travaille sous pression
- je parles plusieurs langues le francais , l'anglais, l'hindi, le lingala etc..
- Je connais bien la culture Indienne.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | bonjour mon nom est stephane je suis congolais je viens de Kinshasa précisément de la republique democratique du congo , je suis venu en inde en 2011 j'ai fait mon bachelor en electronique et communication a galgotias university (Greater Noida)Apres ma graduation j'ai travaille ds 5 companies qui est mentionner sur mon cv  , pour le process de bpo de votre compagnie j'ai deja travaille dans plusieurs compagie la derriere compagnie dans le domaine de bpo etait d'appeler les clients de partout aux mondes. ma tache etait d'appeler la france , quand j'appelais le client c'etait pour leur demande si il avait des chambres libre dans les maisons d’hôte . la compagnie s'appelait travelehome juste derriere votre compagnie . j'ai deja voyage dans plusieurs pays je suis aller au nepal, au sri lanka, au philippines, au Kenya , A dubai (UAE), en france.

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